Reynolds and Reynolds
Handheld Repair Order

A portable PC using wireless network to enable service advisors to enter repair orders without leaving the customer's vehicle.

Handheld Repair Order (HRO) is a portable PC that communicates with the Application Server over a wireless network, enabling service advisors to write repair orders right on the service drive, without leaving the customer's vehicle. With the Handheld Repair Order device, your advisors can access repair history and campaigns, up-sell items at the time of the write-up, and have customers sign an electronic disclaimer form. In addition, your technicians can start working on the repairs right away, instead of having to wait for the service advisor to return to a workstation and enter the repair order.
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